Terms and Conditions
Terms and Conditions
Last updated: 25 January 2026
These Terms and Conditions apply to your use of the Apples website and any purchases you make through it. Please read them carefully before placing an order. By using our website or placing an order, you agree to be bound by these Terms and Conditions.
1. About Us
This website is operated by Apples.
Contact email: help@apples.co.uk
Postal address: Apples Customer Service, 5 Brayford Square, London, E1 0SG, United Kingdom
2. Your Order and Contract
When you place an order on our website, you are making an offer to purchase goods from Apples. A legally binding contract between you and Apples is formed only when your order has been dispatched. This means that payment being taken, or an order confirmation email being sent, does not in itself mean that your order has been accepted.
Until dispatch, we reserve the right to:
cancel or refuse an order (for example, due to stock availability, pricing errors, or suspected fraud), or
limit the quantity of certain items that can be purchased in a single order for security or stock control reasons.
If we are unable to fulfil your order after payment has been taken, we will contact you and issue a full refund as soon as possible.
All products sold on our website are intended for personal use only and are not for resale. Ownership of goods will not pass to you until payment has been received in full.
3. Prices and Payment
All prices are shown in GBP (£) and include VAT where applicable.
We accept payment via:
Stripe / WooPayments
PayPal
Klarna
Clearpay
Payment is taken at the time you place your order. We do not store full payment card details.
4. Delivery
We aim to deliver your order within the estimated timeframes shown at checkout. Delivery times are estimates only and cannot be guaranteed.
In some cases:
orders may be delivered in more than one parcel if items are dispatched from different locations
delivery may take longer during busy periods, promotions, or Bank Holidays
Once your order has been dispatched, responsibility for delivery passes to our courier partners. However, we will always assist you in resolving delivery issues where possible. Full details of delivery costs, timeframes, and postcode exclusions are available on our Delivery Information page, which forms part of these Terms.
5. Your Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, subject to the exclusions below. To cancel your order, you must notify us in writing (by email or contact form) within the cancellation period.
You must:
take reasonable care of the goods while they are in your possession
return items unused, unopened, and in a resaleable condition where applicable
Your right to cancel does not apply to:
food products
supplements
cosmetic or hygiene products
once they have been opened, unless the item is faulty or damaged.
6. Returns and Refunds
Our Returns Policy is provided as an additional benefit and does not affect your statutory rights. Unused items may be returned within 28 days, provided they meet the conditions outlined on our Returns & Refunds page. Once we receive and inspect your returned item(s), refunds will be processed within 5 working days and issued to the original payment method.
Please note:
original delivery charges are non-refundable unless the item is faulty
we recommend using a tracked delivery service when returning items, as we cannot be responsible for items lost in transit
7. Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us as soon as possible using our contact form or by emailing help@apples.co.uk. To help us resolve the issue quickly, please include:
your order number
a brief description of the issue
photographs where possible
Once the issue has been reviewed and agreed, we will arrange a replacement or refund and advise you on the next steps.
8. Supplements and Food Products
If you believe a food or supplement product is not fit for consumption, please stop using it immediately and contact us with details of the issue.
9. Lost Parcels and Missing Items
If your order has not arrived, or if any items are missing, please contact us via our contact form as soon as possible so we can investigate with the relevant courier.
Lost parcels or missing items must be reported within 30 days of the dispatch date. Unfortunately, we cannot accept responsibility for issues reported outside of this timeframe.
Where a parcel is confirmed as lost, we will arrange a replacement or refund, depending on stock availability and your preference.
10. Reviews and User Content
If you submit reviews, feedback, or other content (including via third-party platforms such as Trustpilot), you grant us permission to display this content on our website and marketing channels. You confirm that any content you submit:
is accurate and based on genuine experience
does not infringe the rights of others
is not misleading, offensive, or unlawful
We reserve the right to remove or moderate content where necessary.
11. Privacy and Cookies
Your use of our website is also governed by our:
These explain how we collect, use, and protect your personal data.
12. Complaints
If you’re unhappy with any aspect of our service, please contact us so we can try to resolve the issue.
Email: help@apples.co.uk
Please include your name, order number, and contact details.
13. Limitation of Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence. To the extent permitted by law, Apples will not be liable for:
losses that were not foreseeable at the time of contract
business losses (such as loss of profits or business interruption)
delays or failures caused by events outside our reasonable control
14. Governing Law
These Terms & Conditions are governed by English law, and any disputes will be subject to the jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a consumer.
