Returns and refunds

We hope you’re happy with your purchase from Apples. If something isn’t quite right, we’re here to help and aim to make returns as simple and stress-free as possible.

Return period

You can return any unused item within 28 days of your original purchase date for a refund, provided the product is unopened, unused, and in a resaleable condition, with all seals fully intact. You’ll also need your original receipt or proof of purchase.

For hygiene and safety reasons, we’re unable to accept returns or exchanges on products that have been opened, unless the item is faulty. If you have any questions about returning an item or believe your product may be faulty, please contact our Customer Care team and we’ll be happy to assist.

If any items are missing from your order or your parcel hasn’t arrived, please contact our Customer Care team using our contact form as soon as possible. Lost parcels must be reported within 30 days of the dispatch date so we can investigate and resolve the issue promptly.

We take great care to ensure all orders arrive in perfect condition. However, if you receive an item that is damaged or faulty, please contact our Customer Care team with details and, where possible, photographs of the issue via our contact form. Once the damage or fault has been confirmed, we’ll be happy to arrange a replacement or issue a refund.

Once your returned item has been received and inspected, eligible refunds will be processed back to your original payment method.

Refund processing times can vary depending on your payment provider, but most refunds are completed within 5 business days after the return has been approved.

You will usually receive a confirmation email once the refund has been issued.

Return delivery costs may vary depending on the reason for the return.

If the item is faulty, damaged or incorrect, we will work with you to resolve the issue and may cover the return shipping costs where appropriate. For other types of returns, customers may be responsible for arranging and covering the cost of return postage.

Full return instructions will be provided once your return request has been reviewed.

If you receive an item that is damaged or faulty, please contact our support team as soon as possible so we can assist you.

When contacting us, please include your order number and if possible provide photos of the damaged item and packaging. This helps us review the issue quickly and arrange a replacement or refund where appropriate.

If your order has not yet been dispatched, it may be possible to cancel it before delivery.

Because orders are often processed quickly, we recommend contacting our support team as soon as possible if you wish to cancel an order. If the order has already been dispatched, you may need to follow the returns process once the item has been delivered.

Need help with a return or refund?

If you have any questions about returning an item or requesting a refund, please visit our Contact Support page and our team will be happy to assist.