Returns and refunds

We hope you’re happy with your purchase from Apples. If something isn’t quite right, we’re here to help and aim to make returns as simple and stress-free as possible.

Return period

You can return any unused item within 28 days of your original purchase date for a refund, provided the product is unopened, unused, and in a resaleable condition, with all seals fully intact. You’ll also need your original receipt or proof of purchase.

For hygiene and safety reasons, we’re unable to accept returns or exchanges on products that have been opened, unless the item is faulty. If you have any questions about returning an item or believe your product may be faulty, please contact our Customer Care team and we’ll be happy to assist.

FAQs

If any items are missing from your order or your parcel hasn’t arrived, please contact our Customer Care team using our contact form as soon as possible. Lost parcels must be reported within 30 days of the dispatch date so we can investigate and resolve the issue promptly.

We take great care to ensure all orders arrive in perfect condition. However, if you receive an item that is damaged or faulty, please contact our Customer Care team with details and, where possible, photographs of the issue via our contact form. Once the damage or fault has been confirmed, we’ll be happy to arrange a replacement or issue a refund.

Once we’ve received and inspected your returned item(s), your refund will be processed promptly. Please allow up to 5 working days for the refund to be completed. Refunds will be issued to the original payment method used when placing your order.

Legal rights

This returns policy is offered in addition to your statutory consumer rights, which remain unaffected.